Free worldwide Shipping including USA, UK & Europe.
Free worldwide Shipping including USA, UK & Europe.

Frequently Asked Question (FAQ's)

Q- Tell me about Lums Fashion. What does this store sells and where it is located? 

Ans- Lums Fashion is an e commerce store selling garments for all ages and gender. We primarily sell Leather Jackets. The Store is owned by an LLC company registered in United States.

 
Q- Does Lums Fashion sell goods only in United States? 

Ans- Right now Lums Fashion is targeting to sell goods in two markets.

  • United States
  • United Kingdom

Q- Does Lums Fashion charge for Shipping? 

Ans- We offer free shipping to all our customers worldwide. 

Q- How much time Lums Fashion takes for delivery? 

Ans- Shipping & Delivery takes no more than 8-12 working days in normal circumstances. This means 3-5 working days for manufacturing and further 5-7 working days for delivery unless some exception(s) arises such as natural disaster or unavailability of certain patterns or raw-material which is instantly being updated to the buyer. 


Q- Does Lums Fashion charge any fee for returns? 
Ans- We charge for refunds originating from following regions as per following schedule.

  • United States - $14.99
  • United Kingdom - £12.00 

Q- How do you charge Taxes? 
Ans- Customers in United States see prices on our website without any taxes. For customers ordering from United States, sales tax is charged depending upon their respective state tax policies at the time of check out. Any other tax if imposed will be dealt accordingly.
 

For customers ordering from United Kingdom, customers see the prices on website inclusive of VAT charge that is already included in their prices and they won’t be charged any additional charge at the time of check out. Any import duties if levied will also be born by the customer.

Q- I am not sure what size I should order? 
Ans- We have added a sizing chart page for your reference. You need to strictly adhere to the size chart given in order to avoid any problems of return or refund. 70% customers return their orders only due to size issues. 

Q- Do you take customized orders? 
Ans- As of now we are not accepting customized orders. But soon we are going to add a complete section for customized orders. 

Q- How can I contact the Customer Support? 
Ans- You can contact customer support using following channels 
 

  • Email: support@lumsfashion.com
  • Phone: USA: +1 (915) 277 0709  | UK: +44 77372206665
  • WhatsApp: +1 (915) 2770709